A watch is never just a watch. It is a story meant to last for generations. My love for watches inspired me to protect the memories and craftsmanship they represent. I realized that many collectors were storing their priceless heirlooms in cases that didn't reflect their true worth. I envisioned VaultWare as a sanctuary for your collectionoffering premium protection for the stories you carry with you every day.
A watch is never just a watch. It is a story meant to last for generations. My love for watches inspired me to protect the memories and craftsmanship they represent. I realized that many collectors were storing their priceless heirlooms in cases that didn't reflect their true worth. I envisioned VaultWare as a sanctuary for your collectionoffering premium protection for the stories you carry with you every day.
FAQ
Contact
Questions? Feel free to reach out. We are here to help Monday through Friday, from 9:00 AM to 5:00 PM.
E-Mail: info@vault-ware.com
Shipping & Delivery
Worldwide insured shipping for all orders. All orders are processed within 24–48 hours. Delivery time: 6–10 business days.
Return Policy
Eligibility for Returns
To be eligible for a return, your item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.
How to Start a Return
To initiate a return, please contact us at info@vault-ware.com.
If your return is accepted, we will send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. For any questions regarding returns, you can reach us anytime at info@vaultware.de.
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
100-Day Return Policy
We offer a generous 100-day return window for all purchases. Your item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging. Proof of purchase is required.
European Union 14-Day Right of Withdrawal
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the legal right to cancel or return your order within 14 days, for any reason and without justification. This is in addition to our 100-day return policy.
Refunds
We will notify you once we’ve received and inspected your return and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we approved your return, please contact us at info@vault-ware.com.
Return Shipping Costs
Please note that return shipping costs are the responsibility of the customer, unless the product arrived damaged or defective.